FAQs

Are your products handmade?
Yes. Each piece is individually handmade.

Does the wall hanging come with the branch? 
Yes. All pieces are made on the branch.

I've seen a wall hanging online that I really like. Are you able to copy it and make me an identical piece?
No. As an artist, creative integrity is paramount. Copying another artist's design constitutes grounds for copyright and intellectual property rights infringement.

I'd be happy to discuss the elements you like and work closely with you to design and make a one-off piece that is uniquely roundnine9 and exclusive to you. All roundnine9 designs are creatively authentic. You're guaranteed a piece that is 100% ORIGINAL.

Are the materials used to make your products natural?
Yes. Pieces are made from either 100% unbleached natural Australian cotton; natural jute; raw imported, water-spun linen and natural raffia. Each piece is hung on a naturally-fallen branch, reclaimed from the Australian bush.

Do you accept custom orders?
Yes. For all custom orders, please email info@roundnine9.com. Lead times are determined by current waiting list, but usually take between 2-3 weeks - size and design dependent. 

I'm a retailer. Do you offer wholesale?
I unfortunately do not offer wholesale. 

I'm interested in collaborating. Would you be interested?
Yes. Please email info@roundnine9.com with a detailed description of your offering for consideration. Strict criteria apply.

I'm a product stylist for a magazine and would like to feature your work in an upcoming shoot. Are you able to provide product on loan for this?
Yes, absolutely. Please get in touch via email at info@roundnine9.com.  

I would like to make a purchase but I live abroad. Will I have to pay additional fees and/or taxes if I order from outside of Australia?
Some countries are known to charge a tax on items purchased abroad. Please ensure you check this BEFORE purchasing, as no refund will be issued. roundnine9 is not liable for any taxes and/or additional costs incurred.

Will I need to check if the materials used in my purchase fall within restricted/prohibited items relevant to my country when purchasing from abroad?
Yes. Restrictions may apply to your country on materials such as natural wood and grasses. Please ensure that you check this BEFORE purchasing, to avoid any hefty fees and/or possible confiscation of your purchase. roundnine9 will not be liable for this; or any fees incurred as a result. Regrettably, no refunds will be accepted in the event of this happening.